Comprehensive engineering service for high data center efficiency
Whether it's a CRAC Stulz, Riello UPS, AEG UPS, IGBT Drive Board Repair, and more, our engineering services are available to you for your stable data center at all the time. We prevent the downtime of data center which can cause very high damage. Comprehensive engineering services cover before and during service as well as the service for data center expansion
The team of engineers and technicians who provides data center maintenance services has knowledge and detailed information of the Data Center and can give prompt advice to the user. There also has a system to well manage the maintenance schedule, to make a report and to record in the software.
Policy PM Quality Policy. Responds to customers for emergency repair.
- Within 5 minutes by telephone
- Within 3 hours, reach to the customer's location in Bangkok region
- Within 1 day, reach to the customer's location in upcountry.
Service Call Center
Call Center receives Data Center problems and provide immediate troubleshooting advice to reduce the risk of data center damage. If we cannot solve the problem by phone advice, the center will contact the technician and engineer team for emergency repair as soon as possible. The team will reach to Data Center within 3 hours.
24 Hours Hotline
Engineer and technician team provides 24-hour emergency service. When reporting the problem to the Data Center via Hotline number attached on the front of the device, hotline will receive details of the problem and give advice on how to solve problems immediately to reduce the risk of data center damage. Emergency repair will be done as soon as possible, and the team will access the Data Center within 3 hours.
The repair will be done within 1 day. If the repair is not finished within 3 days, we have the device for replacement.
The HELPDESK SITEM service. The service is provided by our engineers, who monitor the data center and the infrastructure on a 24-hour basis. Our team is based in the data center who will help to provide information on monitoring the work status of various devices in the data center. This is to prevent and suppress the mistakes that may occur in an emergency situation.